Director, Center for Health Experience Design


Mad*Pow created CHXD in 2016 to provide a place for organizations to connect and generate a shared understanding of problems faced in health experience design and collaborate around solutions. CHXD accelerates the innovation process by working with key industry leaders in Affinity Communities to engage Center members in identifying and completing projects that help people heal and flourish. CXHD also serves as a training and educational resource to strengthen the strategic design and experience innovation competencies of organizations.

We’re looking for a Director for the Center for Health Experience Design to guide and grow it to it’s full potential. We are looking for a person with the self-confidence to grab responsibility from start to finish. A person who knows how to wisely use the resources of our strategic design agency for support. A person who is excited about the potential for the Center and ready to work collaboratively with the Center’s Executive Sponsor on strategy for growth and member engagement.

The Director will be the central stakeholder for CXHD’s programs, including: 


  • Work with the Executive Sponsor to refine CHXD’s membership options on an ongoing basis to maintain value for existing members and make the Center attractive to potential members.
  • Provide a central point of contact for member onboarding and orientation
  • Partner with the Executive Sponsor in identification and recruitment of new members
  • Manage the Center’s budget


  • Develop and maintain regular events calendar, including:
  • Regular innovation workshops
  • Quarterly training sessions
  • Monthly member conference calls
  • Networking events
  • Annual Health Experience Design Conference
  • Develop and manage event budgets

Affinity Community Development

  • Within the next six months, 10 Affinity Communities will be launched. The Director will play a central role in formation and organization of the Communities
  • Develop an editorial calendar to share relevant information with the Communities
  • Communities will be linked by Slack. Director will help determine content and conversation starters, moderate conversations, and nurture the communities in general

CXHD Projects

  • Facilitate brainstorming sessions and compile ideas generated by CXHD members and other sources to identify problem and opportunity spaces worthy of exploration by CXHD
  • Shape projects that address problem and opportunity spaces
  • When projects are defined, select advisory team, partners, and funders
  • Oversee projects in progress to ensure all partners are satisfied and the project is running smoothly and achieving objectives
  • Create and manage design and innovation challenges
  • Promote, and stimulate cross-organizational collaboration

Marketing/Member Development

  • In conjunction with Executive Sponsor, develop strategy for marketing the Center
  • In conjunction with Executive Sponsor, develop strategy for attracting new members
  • Lead business development initiatives focused on membership or winning project funding
  • Liaise with Mad*Pow resources in marketing, business development, and project delivery


  • Understanding of the principles of Strategic Design
  • Health experience and network preferred, but not required
  • Independent drive to make an impact, drive change,and take on challenges
  • Charismatic and able to facilitate discussions and present in front of a group
  • Highly collaborative relationship builder
  • Strong attention to detail
  • Able to effectively manage your time, deadlines, budgets and other necessary administrative tasks


Mad*Pow leverages strategic design and the psychology of motivation to create innovative experiences and compelling digital solutions that are good for people and good for business. Mad*Pow’s senior team of strategists, designers, behavior change experts, technologists, and creative free thinkers collaborate with our clients to solve real world problems and make a positive impact on people’s lives.


  • Competitive pay 
  • Health, vision and dental care
  • Retirement account contributions
  • Casual dress
  • Flexible vacation
  • Extended company holidays
  • Summer Fridays
  • Creative work environment


  • A cover letter that highlights why YOU are the perfect person for this job
  • Your resume
  • Links to anything you’ve done, or been part of, that you believe relevant to this position
  • Salary requirements



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Mad*Pow HQ

27 Congress Street
Portsmouth, NH 03801

Office: 603.436.7177
Fax: 603.386.6608


179 Lincoln Street
Boston, MA 02111

Office: 617.426.7177


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