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Experience Strategy & Service Design

At Mad*Pow, our team approaches “engagement” with sincerity, resulting in lasting relationships of mutual respect, attention, trust, loyalty, and genuine affection — engagement to us is not just a series of interactions with a brand or service.

Creating and implementing a vision collaboratively, as strategic allies, allows us to provide insight and understanding early in our design process and stay connected as advocates of an ideal ongoing customer experience.

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Leveraging in-depth knowledge and foundational research helps us to identify what your target audience really wants, their true motivations and what should happen next. We evaluate the complete ecosystem of your brand or service including “back stage” infrastructure, all with a focus to improve the quality of interactions people have with it. We observe and reflect with “a wide lens” and plan for the impact strategy will have on an organization, the market, and people's lives. Learn more about our process.

 

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Mad*Pow HQ

27 Congress Street
Portsmouth, NH 03801

Office: 603.436.7177
Fax: 603.386.6608

Boston

179 Lincoln Street
Boston, MA 02111

Office: 617.426.7177

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