Jonathan Podolsky has what he calls “Idle Hand Syndrome.” His garage-turned-workshop currently houses a homebuilt electric motorcycle, an automatic rainwater collection system and a pneumatic ski-press (for those days when you really, really feel like laminating your own pair of skis.
Jonathan holds a Masters in Architecture from Norwich University in Northfield Vermont. When he’s not tinkering in the garage, he is an Experience Strategist with an extensive background in creating innovative customer, guest and patient experiences for major retailers, hospitality companies and healthcare providers. He leverages eight years of industry knowledge in his work reinventing and revolutionizing consumer experiences and services based on brand values and strategic goals.
Jonathan is an occasional contributor to Service Design Magazine and has taught “Intro to service Design” classes at Tufts University.
Five years in Vermont turned Jonathan into a tree-hugging sustainability expert with mediocre ski skills. These days, his quest to annoy his wife with small explosions keeps him working constantly on projects/science experiments, and so far, he claims to have a 50/50 “epic fail to success ratio.”
In what little spare time he has, Jonathan also teaches "Service Design and Marketing" at Mass Art.
Improving Care Experiences: Human Centric Design at HXR 2016
Personas: The cause of (and solution to) all of life's problems
Mad*Pow Webinar with DMI- Personas The Cause of and Solution to all of Life's Problems
Mad*Pow's Financial Experience Design Conference
Improving Financial Wellbeing through Experience innovation
The District Hall, Boston
CXFS: Customer Experience Innovators
The Event for CX Innovators in Finance
Improving health experiences through human-centered design and technology.
The Royal Sonesta, Cambridge, MA
Patient Experience Summit
Empathy & Innovation
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