Mike is part of the leadership team here at the Mad*Pow, and is responsible for building and steering key relationships. Mike is responsible for our overall client services approach actively designing the best possible experience for our clients. In his time at Mad*Pow, Mike has contributed strategic direction and leadership to a variety initiatives across the account base and the agency. Mike also heads up Mad*Pow’s burgeoning Financial Wellness practice, designed to make an impact on the lives of the financially underserved and driving for financial inclusion.
Over the past 20 years Michael has held leadership positions in the agency, management consulting and financial services industries. Mike has worked with a variety of clients, including: Prudential (Insurance, Annuities and Retirement service lines), State Street Global Advisors, Blue Cross/Blue Shield (Massachusetts, Michigan, New Jersey, Rhode Island, Northeast PA, FEP), Emerson Hospital, Tufts Medical Center, Genzyme/Sanofi, and USAA.
In his free time, Mike advises several local startups through MITX’s mentorship program. Mike has two teenage kids (a boy and a girl) readying for college, is an avid basketball fan and pick-up player, enjoys long walks on the beach and most of all enjoys parodying the classic agency biography format.
P&C Insurance: Designing for Experience
CXFS: Customer Experience Innovators
The Event for CX Innovators in Finance
The Northeast's largest banking show
CT - Mohegan Sun
Transform Conference: Mayo Clinic
Make Change Possible: Thriving in an Ecosystem for Health
2nd Annual Design Thinking for Banking & Financial Services
Capitalizing on Design Thinking Methodologies to Create a Human-Centered Experience
Thank you so much for joining us at @HxRconf #HXR2017! We hope to see you again next year! pic.twitter.com/gQuRcBrdtt